-What is a CVN or CID Number?
What is a CVN number and why do I need to enter it? CVN stands for Card Verification Number (sometimes called CID - card identification number or CVC - card verification code), and it is one of the ways that merchants and card issuers are working together to increase credit card security. The number is a 3 or 4 digit code that is added to your card on either the back, above the signature strip, or the front, above the embossed number. It never appears on receipts or imprints of your card. For your protection, we do not store CVN numbers in your records, even if we store your main credit card number. You will need to enter your CVN each time you make a purchase.
For further assistance in this matter please call;212-302-6101
-How do I Exchange my purchase if i am not completley satisfide with an item?
Please see our return policy for details.
-Where do You Ship?
Ilovehat.com accept orders from all countries where currier services are available from the United States, therefore we ship worldwide. For details on shipping costs and delivery times please reffer to our shipping policy.
-How do I register and/or sign in?
To register please follow the simple instruction given by our webmaster, if not successful contact us by phone at 212-302-6101 for live support.
To sign in, please use your password that you have chosen at the time you have registered yourself at ilovehat.com.
-What do i do if i can not remember my password?
Our website provide you with a secret question that you have to answer to receive your password, if not successful please contact us at 212-302-6101 for live assistance, and after answering a few simple questions you will be able to reset your password with our website.
-How do I modify my order?
If you change your mind about an item, and aready proccessed the payment, but your item did not ship yet please contact us for live support at 212-302-6101 or at service@ilovehat.com and we will help you to change your order and ship the item you wish to receive. If your order has been shipped please reffer to our exchange policy.
-How do I track my purchase?
As soon as your order is complete and ready to ship, you will receive a freindly e-mail that holds your tracking number and a link to the carriers website to track your package.
-How do I find an item on your website?
There are numerous options to search for items; You can click on HATS BY BRAND, HATS BY STYLE, or if you know the exact name or style number for an item you can enter it to the SEARCH field and click at GO.
If further assistance needed please do not hesitate, contact our customer support center at 212-302-6101.
